Resolved -
Improvements to server infrastructure have been made and should eliminate the issues with cloud service performance. No further action should be required. Savant dealers should reach out to Savant Support with any difficulties that still exist with SCM, remote access, licensing, configuration deployment, or other cloud services.
Mar 24, 00:00 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 23, 22:16 UTC
Identified -
The team has identified factors contributing to cloud service performance degradation and is working to implement a solution to restore functionality.
Mar 23, 20:55 UTC
Update -
We are continuing to investigate this issue.
Mar 23, 19:49 UTC
Update -
We are continuing to investigate this issue.
Mar 23, 16:40 UTC
Investigating -
We are currently investigating an issue with Savant Cloud performance that may result in intermittent issues with cloud services. This may include licensing, Backup & Restore operations, and deployment of configurations through SCM. Savant dealers should reach out to Savant Support regarding impacted sites.
Mar 23, 16:38 UTC